Our Values

Guided by our values


  • Surpassing ordinary standards to be the best in all that we do
  • Setting the standard for what it means to be exceptional
  • Never losing sight of our commitment to excellence, even when the going gets tough
  • Remembering that excellence requires dedication and commitment
  • Our approach is not that of excellence at all costs – it is excellence on all fronts so that we deliver outcomes that are economically, environmentally and socially responsible.

Guided by our values


  • We live to serve our customers
  • In addition to delivering excellent customer service, we will be focusing on our corporate responsibilities as a bank, supporting growth and opportunity in Africa and elsewhere.

Guided by our values


  • Identifying new market needs and opportunities
  • Creativity, invention, inspiration, exploration
  • Pioneering new ways of doing things, new products and services, new approaches to clients/customers
  • Being first, testing the waters, pushing boundaries
  • Going from concept to market/reality
  • Anticipating and responding quickly to market needs with the right technology, products and services to achieve customer objectives.

Guided by our values


  • Recruiting and retaining the right people and teams based on shared values and vision
  • Developing our people to become world-class professionals
  • Encouraging a sense of ownership at individual level whilst fostering team spirit and loyalty to a shared vision
  • Promoting a sense of belonging and community
  • Facilitating continuous learning by providing the training, tools and coaching to help our people grow
  • Helping our people to take care of their health
  • Pursuing a positive work/life balance for increased productivity and improved employee satisfaction
  • Encouraging a diverse workforce; respect for and appreciation of differences in ethnicity, gender, age, national origin, disability and religion.

Guided by our values


  • Putting our best foot forward in everything we do, especially in high-pressure situations
  • Consistently bringing the best of our knowledge and expertise to the table in all of our interactions with our stakeholders
  • Setting the highest standards in our work ethic, behaviours and activities, in the way we treat our customers and – just as importantly – each other
  • Putting our customers’ needs ahead of our own
  • Maintaining composure and clear thinking at all times
  • Ensuring continuous learning; through continuous growth and career development.

Guided by our values


  • Leading by example, leading with guts
  • Being first, being the best, sometimes being the only
  • Courage to be the change we want to see
  • Setting the standard
  • Challenging the status quo
  • Market-making
  • Self-awareness in being able to maintain a balanced assessment of externalities and costs incurred in the pursuit of leadership

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